> In this new fully digital normality, IT security is a crucial issue in companies, impacting processes, own and third party data.

Since the pandemic, the dramatic increase in the use of platforms, especially in the cloud, has led to a similar increase in network demands, which is why IT security must be a priority. 

In an era in which data is a vital and interchangeable asset, it is essential to have an adequate and necessary security scheme for your company to be protected against external attacks and internal espionage. The application of technology to your business processes demands - at the same time - to take action against possible vulnerabilities that expose confidential information of our operations and sensitive data of our customers and staff.  

Since the pandemic, the dramatic increase in the use of platforms, especially in the cloud, has led to a similar increase in network demands. Online customer service, connected devices and cloud security have become the main challenges for IT security in the business sector. 

Faced with this scenario, Juan Manuel Lacy, IT Manager at SkyTel, identifies the different problems and issues and groups them into three main categories: 

• decentralization of processes,  
• the demand for communication networks and application development and  
• human error  

These problems occur to a greater extent in cases where companies manage their operations in a fragmented way, compartmentalizing processes and restricting the integration of their areas and security protocols. It has been proven that those businesses that count on a specialized partner such as SkyTel to apply technology and methodology to processes have greater protection against cyber-attacks and vulnerabilities of sensitive information. 

CENTRALIZED AND SECURE PROCESSES 

The centralization of processes, for example, customer service, implies being able to coordinate from a single place the different operations that take place in the day-to-day running of your business. These operations can only be accessed through a secure link and this adds another layer of security for transactions and information flow. Similarly, centralizing and managing everything from one place enables the possibility of blocking access to information from other areas that may not require it. For example, the collections area may have a customer's transaction history, but it does not need to have access to sensitive information about their profile.  

Santiago Tripodi, Commercial Manager, highlights the incorporation of a Shared Services Center (CSC), to centralize the management of processes and support activities, which to date are being carried out in several internal areas. A CSC incorporates standardized management methodologies thanks to certifications such as COPC, which require maximum precautions to be taken by personnel in the handling of information technology, thus adding another layer of security to the company. 

TO ERR IS HUMAN, TO PROTECT IS DIVINE 

And prevent any failure, that is why we want to highlight the value of security for our customers. Therefore, in each development generated to achieve integrations that optimize management and boost business growth, we apply agile methodologies, we use APIs that are secure and international protocols in information technology to ensure the correct use and transfer of information.  

At SkyTel we specialize in implementing technology and digital transformation to optimize and improve your company's operations while ensuring security and strengthening data care through protocols and best practices.  

If you want to know more about our services, leave us your details here to coordinate an assessment with our specialists.

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