Shift management: 5 advantages of having your own shift manager
> Automating the scheduling of your services is essential for a satisfactory experience.
With the technology we deal with today, the habits and expectations of patients and associates are increasing when it comes to their medical care. Institutions, facilities and healthcare providers need to consider constant improvements to the patient experience they provide.
The patient's experience begins at the moment when he/she intends to make use of the health service and that instance is generally determined by the request for a doctor's appointment. For this reason, it is essential to have the necessary technology to offer the best service and for this a great advantage is to be able to count on our own appointment desk.
A turnero is a system or software that manages your clients' appointments to minimize waiting times and make the process more efficient in general. Below, we will tell you the most notable advantages of having your own specific appointment scheduler for your institution, center or health service provider.
Advantage #1: Eliminates chaos
Every client notices when they request a service and the response lacks certainty. Answers such as "leave us your details and we will confirm", "I don't have availability now", "I have to consult with the doctor" only reveal the organizational difficulties your institution has. Having the automation of appointment management gives a mark of professionalism that generates confidence in your patients and associates.
Advantage #2: Centralizes different channels
There is the calendar used at reception, the institution's emails, patient records in another file and the personal agenda of healthcare professionals. Being able to coordinate each tool manually leaves a significant margin of error that can affect the quality of your service. With an automated shift manager you can manage all these entries from a single place generating traceability in the data of your patients and associates.
Advantage #3: No more waiting time
Shift automation generates a total reduction of waiting time for both the patient and the professional offering the health service. This translates into less wasted time and increased productivity of your staff as well as the freedom of your patients to manage their time and thus significantly improve their experience.
Advantage #4: Reporting capabilities
Having a software or system to automate your shift management gives you the ability to store your patient data and generate reports that provide a clear view of the strategy of your center or institution.
Advantage #5: Generate recurring visits
Generally, the health care service requires follow-ups to each patient or associate. The use of your own automated appointment scheduler gives you the possibility to automatically generate the next visits or reminders that your patient needs, organizing their agenda and stimulating the recidivism of choice in your service.
A proprietary digital shift is a breakthrough for any service company. In the healthcare industry, it is essential to have this service resource for patients and associates to humanize the contact and provide a differential user experience.
At SkyMed we know exactly what you need in order to automate or improve the shift management of your institution or health center. Contact us here to arrange a virtual meeting with one of our representatives.
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