Totem or no totem - is there such a dilemma?

> The use of a totem pole in the health care industry brings many benefits

Nowadays, it is much more common to find customer service totems in different types of establishments where it is necessary to manage appointments or referrals to obtain services. The health area is no exception and, in fact, there are many advantages that can be obtained from the use of a totem in institutions and health centers.

The totem is a computer with a touch screen for public interaction. The idea is that it is embedded in a vertical structure and that it has an intranet connection with the rest of the admission processes in order to speed up the procedures that the patient will carry out in real time. For this reason, it is common for it to be located at the entrances and to be the first step that every person entering the healthcare center has to go through.

In the case of health institutions and centers, the main objective of implementation is to increase revenues while minimizing expenses. There is a diversity of processes to which the addition of a totem can enhance their dynamics: the admission process, waiting control, information on clinics, professionals and opening hours, etc.

What are the tangible advantages of implementing a totem pole in healthcare?

Optimizing the most important value: time

Time for any person who goes to an entity to request a service is key to the satisfaction of their experience. This is even more so in the world of healthcare, since it is not just a simple service but personal medical attention. The use of a 'totem' guarantees the agility of the entrance process, reducing the time to obtain data as well as the wait to be attended.

Less investment, higher revenues

The totem not only automates the admission process, but also does so thanks to technology, dispensing with the cost of administrative personnel for this task. It is an opportunity to increase productivity by being able to reassign these personnel to other more specialized tasks, which benefits the dynamics of the center or institution.

Better positioning

Increased satisfaction in your patients' experience results in a better positioning against the competition thanks to the application of technology. Nowadays, the use of technological tools that promote the automation of processes and, therefore, help the patient to be more at ease, are very well regarded in the world of Health and Wellness.

Error: Not found

Together with the automation process through technological tools, it also helps to reduce the margin of error that can occur in processes that involve human handling. The self-service by the patient generates precision in their requests and frees the same person to carry out several procedures for each patient that enters.

The use of audio generated by people as a biomarker for various diseases opens up a wide range of ways to reach an early diagnosis. In addition, this methodology offers the possibility of being massively applied through platforms with the use of cellular devices. Technology accompanies and it is a key moment to be able to imagine a not so distant future in which medical care can start from the palm of the patient's hand and accompany him throughout his life in an active and effective way.

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