Automating care: a necessity for patients

> The chatbot as an interaction resource

The general public found the need to contact and perform various procedures online from their homes. One of them is the chatbot, a software system that has the ability to interact with the public through pre-configured responses that anticipate the interaction with the person.

The new normality to which we are adapting has brought with it a trend that was already in full force before the pandemic and that, eventually, with the series of confinement measures, has definitively established itself: automated customer service. The general public found it necessary to contact and carry out various procedures online from their homes. 

There are different ways and tools to automate the direct attention of your establishment. One of them is the chatbot, a software system that has the ability to interact with the public through previously configured responses that anticipate the interaction with the person. A chatbot is ready to respond 24 hours a day, 7 days a week, giving the availability to those who require it so that their query is answered at the time they need it. 

In the healthcare field, this availability has become essential to be able to efficiently execute all the procedures managed by a medical services institution and, in this way, be able to take the experience of its patients to the next level. 

What do you get when you implement a chatbot? 

> Permanent guard 

As mentioned above, the main benefit of implementing chatbots is the possibility of being available when the patient needs it. Without the need to travel or a specific schedule, the patient can make consultations with requests for information that will be satisfied instantly. 

> The shortest time, the highest efficiency 

Absolute availability of care results in an increase in the volume of consultations attended, with less waiting and management time. In this way, the productivity of operations is increased and the patient's experience and perception of the service is improved. 

> All consultation is knowledge 

A great advantage of automated customer service systems is the capacity for improvement that they incorporate as soon as they are implemented. In the case of chatbots, the software allows testing tests to obtain information that is then transformed into learning to continuously optimize the service.  

> Maximum resource utilization 

It is clear that the automation of care allows a more efficient distribution of the resources of a health center by having the possibility of having a single investment in the implementation of the software system and then in its maintenance. In fact, the use of chatbots can represent a savings of 30% of investment compared to the human talent of a call center, which makes it an extremely attractive and convenient option. 

The possibilities offered by chatbots are not limited only to providing information for a consultation. The systems can be adaptable to various patient care needs such as appointment management for outpatient consultations and diagnostic imaging appointments, scheduling agendas for face-to-face care and referrals for diagnostic consultations via video call, among other operations. Undoubtedly, the chatbot is a tool that will facilitate the management of your health center and will bring excellence to the patient experience at every point of service. 

Do you want to know more about how to improve the processes of your health center? Leave us your data here to coordinate an assessment with our specialists.

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