Performance - SkyTel

What is Banco Itaú?

Itaú Unibanco is the largest bank in Latin America, with 90 years of experience, leadership and history, offering a wide range of products and services aimed at meeting the needs of different customer profiles: commercial banking (individuals and small businesses); wholesale banking (medium-sized companies, corporate and investment banking).

Son is the result of the merger between Itaú and Unibanco, in 2008. They have operations in 19 countries across the Americas, Asia, Middle East and Europe. The goal is to be recognized as the Bank of choice in Latin America, providing word class financial services to individuals and businesses in the region.

They have a presence in Argentina, Chile, Paraguay and Uruguay, with a strong focus on retail banking and, following the recent merger between Banco Itaú Chile and CorpBanca, we strengthened our presence in both Chile and Colombia by expanding operations in the region. In 2016, the Itaú-CorpBanca merger took place in Chile and Colombia. As a result, Itaú Unibanco had increases of approximately 9% in assets, 15% in the loan portfolio and 25% in deposits. It also significantly expanded its operations in Latin America.

Tour

We currently receive 500 thousand interactions per year, with more than 60 specialists dedicated to the service, managing not only customer service, but also Back Office, sales, Help Desk and other services.

 5/5

"The work of SkyMed's specialized healthcare unit has exceeded my development expectations."

We developed a "monitoring" system that works as a CRM tailored to the processes handled by Avanza.
We provide consolidated reporting and propose quality and continuous improvement systems for the service and its end users.
In order to maximize the ROI of our operations, we implemented a LEADS generation system within the customer service process, which provides the Bank with some 10 thousand sales per year.

Better equip customer service teams by automating response recommendations, objection handling suggestions, among other processes that SkyTel optimizes.