Patient Engagement

Improve the care and experience of your patients

What solutions and processes do we provide to improve Patient Care?

Take care of your patients through multiple channels and tools, among which each interaction and contact is integrated and recorded.

1200
Clients in the world
30
managed processes
Outpatient Appointment Management

Outpatient Appointment Management

We manage the schedule of doctors maximizing their availability and reducing patient absenteeism.

Management of Appointments for Diagnostic Imaging

Management of Appointments for Diagnostic Imaging

We manage all the processes to maximize income and occupation of the Medical Studies equipment.

Patient Care

Patient Care

We improve the service levels of your Institution, optimizing the quality of patient care, reducing your operating costs.

Switch

Switch

We manage incoming and outgoing communications from your Institution 24 hours a day, 365 days a year.

 

Concierge

Concierge

We strategically manage “high value” patients for the institution with a state-of-the-art VIP area.

Laboratory

Laboratory

We manage the processes of your Laboratory managing the schedule of clinical analysis, indications and preparations in order to optimize your management cost.

Benefits of improving processes and applying new technologies efficiently

  • Improve the experience of your patients.
  • Optimize your time and that of your clients.
  • Improve your operational efficiency, increase your income and obtain service metrics.
  • Reduce no-shows by optimizing communication with your patients and doctors.
  • Start a digitization process with experts in health process management.

100% of inquiries

procedures or requests for shifts from your patients in a timely manner, through the channels of your choice.

Organize your schedule

in an efficient and profitable way, avoiding the loss of time and money.

decreases

and variabilize the cost of your processes.

Our clients

Our SkyMed Services

Patient Service

Patient Service

Improve the attention and experience of your patients with an omnichannel that keeps them communicated throughout the process

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Medical offer management

Medical offer management

Turn your contact center into a Business Unit specialized in Health

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Telemarketing

Telemarketing

Increase the income of your institution with specialists in demand generation

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Admission

Admission

Synthesize the admission process of your institution and improve the experience of your patients or clients

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Quality

Quality

Control your processes with an independent sector to the structure for the continuous improvement of your organization

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Finance and HR

Finance and HR

Improve the processes with the greatest impact in the box of your company and control the absenteeism of the personnel

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Digital transformation

Digital transformation

Generate the necessary changes that your business needs to become a competitive company

See more –>

Shall we talk about your current challenges?

We look forward to meeting you, talking about CX & Patient Engagement and, our favorite part, learning how we can improve customer or patient care in the short term.

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