Quality

Control your processes with an independent sector to the structure for the continuous improvement of your organization

How can you improve your Institution or Company?

In a hospital or company the most important thing is the patient and/or the client. We have solutions specially developed to learn more about them, with the aim of improving their experiences.

NPS

NPS

Define the loyalty of your patients and customers with our Net Promoter Score technology.

COPC

COPC

We work under COPC® (Customer Operation Performance Center) standards that allow your company or institution to improve internal processes and have the most important Operations Center in the market with knowledge of Health.

Audit

Audit

Learn about the processes that your institution considers critical. We prepare a periodic report for its continuous improvement.

Main features

  • Systematized and integrable processes with the HIS or ERP of your institution.

  • Highly qualified personnel with knowledge of the internal processes of the institution.

  • Reports with KPIs that allow the General and Medical Management to improve all internal processes by specialty and sector.

  • 360º quality process with visualization of the NPS index by specialist and sector.

  • Compare the Benchmark of the international health market with that of your institution.

Our clients

Our SkyMed Services

Patient Service

Patient Service

Improve the attention and experience of your patients with an omnichannel that keeps them communicated throughout the process

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Medical offer management

Medical offer management

Turn your contact center into a Business Unit specialized in Health

See more –>

Telemarketing

Telemarketing

Increase the income of your institution with specialists in demand generation

See more –>

Admission

Admission

Synthesize the admission process of your institution and improve the experience of your patients or clients

See more –>

Quality

Quality

Control your processes with an independent sector to the structure for the continuous improvement of your organization

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Finance and HR

Finance and HR

Improve the processes with the greatest impact in the box of your company and control the absenteeism of the personnel

See more –>

Digital transformation

Digital transformation

Generate the necessary changes that your business needs to become a competitive company

See more –>

Shall we talk about your current challenges?

We look forward to meeting you, talking about CX & Patient Engagement and, our favorite part, learning how we can improve customer or patient care in the short term.

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