Health admission process: welcoming your patients

> The first contact with your patient is the most important one.

The admission of a patient to a health center or institution is a procedure that includes a set of activities with the objective of referring the patient to the corresponding area with all the necessary information for his/her care. The processes that are set in motion with the admission of a new patient involve various departments of the health center that must be aligned and in synergy to be able to capture the patient's data (identification and medical history), assign an appointment and refer the patient to the corresponding area of the institution to begin the patient's journey.

On many occasions, the admission process is conceived as a mere initial procedure that requires no more than the reception protocol at a front desk. However, it is important not to lose sight of the various factors that come into play when a patient initiates a request for a healthcare service. People, in general, when they find themselves in the need or responsibility of having to go to a health care service, are in a situation of vulnerability that is important to take into account, especially in the first contact with the institution.

In addition, the time of capturing patient information must also be both efficient and accurate in order to have the necessary data to provide the best service and care for the patient's health. We must be able to count on the necessary technology to systematize their basic information as well as relevant information about their medical history and reason for their visit.

Another important point to take into account in any admission process is to have the processes sufficiently organized to be available and available if required at the time of the patient's visit. That is to say, from the integral information obtained from the patient, the systematization should allow an evaluation for a successful referral: not only the requested service but also to alert other departments that may be required for a complete care.

How can you achieve the best admissions process for your facility?

In SkyMed we have a platform for the admission process of your health center that takes care and safeguards every step of the process mentioned above thanks to the possibility of performing a virtual pre-triage to speed up your check in and reduce your waiting time.
With the integration of this platform to your admission processes, you can achieve:

1 > Reduce waiting times of patients thanks to our mobile application.
2 > The self-admission of your patients.
3 > Integration to the HIS or ERP of your institution so that the medical professional can notify the patient of the corresponding care and place according to JCI regulations.
4 > Measurement of loyalty, experience and opinion of the patient about the professional who attended him, service and the institution in general.
5 > Traceability of the patient within your institution.

In order to overcome these challenges, the most advisable thing is to be able to count on a technological partner specialized in health. At SkyMed we can help you. Leave us your details here to arrange a virtual meeting with one of our representatives.

Remember that to learn more and stay up to date with the latest news from the world of technology and business, you can subscribe to our newsletter by clicking here click here.