Digital efficiencies that help your team

> Digital communications, what today's patients are looking for

Post pandemic life is full of learnings, the world changed and brought with it changes in the way people want to use their time and how they manage it. It is a reality that virtuality and digital transformation are here to stay. 

Patient behavior is not the same as it used to be, in the last two years, non-contact actions became easier and more accessible. People depended on devices, apps, mobile technology and video to get things done. The Internet was key to surviving and staying connected, which is why it is now considered essential and important. 

That's why products and services must be fast-response and technology focused on the user experience, patients expect their medical interactions to be centered on them .

They want useful digital communications that allow them to follow up and they are looking for convenience, also, that their communications and responses are satisfactory and as easy as possible, we are sure these tips will help you. 

Tools that help your team and keep your patients close. 

• Turnero Digital, as we have mentioned in previous notes, this is a great tool to streamline processes and have a good first contact, which guarantees a good experience. 

• Automatic appointment reminders, team members don't have to worry about difficulties communicating with their patients; appointment reminders are sent automatically, leaving them to focus on other tasks, plus patients have a better overview of their upcoming appointments and can keep schedules up to date.

• Digital input, automatically collects your patient's information and makes it instantly available. Patients can log in from home and answer questions in more detail, without the need for handwriting analysis. 

• Automated medical coverage verificationworks as appointments are scheduled. It instantly connects with payers to verify coverage in seconds. No more checking multiple payer websites and making calls.

• Digital check-in, the most used are kiosks, but it is possible to do it from mobile devices and tablets, which frees up the reception. Patients can be greeted, calmly and personally. 

These tools allow for the distribution of minimal staff participation for walk-in patients, promote more efficient customer service practices, which is reflected in customer satisfaction, and keep the team more organized. 

Do you want to know more about how to improve the processes of your health center? Leave us your data here to coordinate an assessment with our specialists.

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