How did the KPO originate?
> What caused it? Evolution or demand?
| The KPO (Knowledge Process Outsourcing) comes from the evolution and demand, arrived in the health sector, to promote the growth of organizations. |
We already know that KPO (Knowledge Process Outsourcing) is the outsourcing of knowledge processes, also, it can be defined as a delegation to an external provider of one or more activities or business processes intensive in knowledge management, as is the case of medicine.
If we ask ourselves, where does this come from or what were its beginnings, we can say that it is an evolution of the BPO, which is necessary to adapt to the new challenges that we face, this initiative is promoted by the service providers themselves, as is our case.
We must take into account that there are countries where outsourcing services are provided, for different reasons, but one of the most important is that they are low-cost, one of them and one of the largest with this service is India, however, in our continent we can say that Paraguay is taking a very important role in the area.
At the same time, we must highlight the role of demand, so important and with a leading role in this situation, since it is considered the promoter of the aforementioned evolution, and the interest of large corporations is what encourages such a thing, at present, this is an option that promotes their growth and expansion.
Technology is important, and makes it easier for experts in a given field, who may be located far from the decision centers of the companies, to perform certain analysis or information search tasks remotely and to provide the necessary conclusions promptly to those decision centers.
However, as with other outsourcing modalities, there are sectors or processes to which the KPO model is not applicable as such, but only to certain sectors of the industry or to a specific type of knowledge, what we can say is that KPO is here to stay in medicine.
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